Be Our Guest: Perfecting the Art of Customer Service (A Disney Institute Book)

Kindle Edition or EPUB + Converted PDF نویسندگان: Theodore B. Kinni
جزئیات
فرمت: Kindle Edition or EPUB + Converted PDF ناشر: Disney Editions تاریخ انتشار نسخه الکترونیکی : December 16, 2011
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لینک: https://www.amazon.com/dp/B006N47ZPK
توضیحات
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
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