Supervision in the Hospitality Industry, 9th Edition
Kindle Edition or EPUB + Converted PDF نویسندگان: John R. Walker, Jack E. Miller
جزئیات
فرمت: Kindle Edition or EPUB + Converted PDF ناشر: Wiley; 9th edition (November 26, 2020) تاریخ انتشار نسخه الکترونیکی : November 26, 2020
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شابک: 9781119749202 لینک: https://www.amazon.com/dp/B08QF3J3BH
1,849,000 تومان
زمان تحویل: حداکثر 24 ساعت
توضیحات
Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more.The text’s unique approach to leading human resources -- combining fundamental leadership theory and the firsthand expertise of hospital industry professionals -- enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor’s job while helping develop the leadership qualities needed to succeed as a hospitality professional.
1,849,000 تومان
زمان تحویل: حداکثر 24 ساعت